Privacy Policy

Trianon Arts D.O.O. (“TA,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you interact with us, including through our website and services. By engaging with TA, you consent to the practices described in this policy.

1. Information We Collect

1.1 Personal Information
We may collect the following personal information when you interact with us:

  • Name, address, and contact details (email address, phone number).
  • Payment information for transactions (e.g., bank details or credit card information).
  • VAT numbers or other tax identification information where applicable.
  • Purchase history and preferences.

1.2 Non-Personal Information
We may collect non-personal information such as:

  • Browser type, device information, and IP address.
  • Information about your interactions with our website (e.g., pages visited, time spent).

2. How We Use Your Information

We use the information collected for the following purposes:

2.1 To Fulfill Transactions

  • Process payments and deliver purchased items.
  • Manage your account and communicate regarding your orders.

2.2 Customer Support

  • Respond to inquiries, complaints, and requests.

2.3 Marketing

  • Send promotional materials about our services and events. You may opt out of marketing communications at any time by contacting us or following the unsubscribe instructions.

2.4 Legal Compliance

  • Comply with applicable laws, regulations, and obligations (e.g., tax reporting).

2.5 Improvement of Services

  • Analyze website usage and improve our offerings.

3. Sharing Your Information

We do not sell or rent your personal information. However, we may share it in the following circumstances:

3.1 With Service Providers
We may share your information with trusted third parties who assist us in providing services, such as payment processors, shipping companies, and IT support. These parties are bound by confidentiality agreements.

3.2 For Legal Reasons
We may disclose your information if required by law or if we believe such disclosure is necessary to:

  • Protect our rights or comply with legal processes.
  • Prevent fraud or address security concerns.

3.3 Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.

4. Data Security

We implement appropriate technical and organizational measures to safeguard your personal information from unauthorized access, loss, or misuse. However, no system can be entirely secure, and we cannot guarantee the security of your information.

5. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law. Once the information is no longer needed, it will be securely deleted or anonymized.

6. Your Rights

You have the following rights regarding your personal information:

6.1 Access and Rectification
You may request access to the personal information we hold about you and request corrections to inaccurate or incomplete data.

6.2 Data Deletion
You may request the deletion of your personal information, subject to legal and contractual obligations.

6.3 Data Portability
You may request a copy of your personal data in a structured, commonly used format.

6.4 Restriction of Processing
You may request restrictions on how we process your data in certain circumstances.

To exercise any of these rights, please contact us using the details in Section 9.

7. Cookies and Tracking Technologies

We may use cookies and similar tracking technologies to enhance your experience on our website. These technologies help us understand usage patterns and improve functionality. You can manage cookie preferences through your browser settings.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies.

9. Contact Information

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Trianon Arts D.O.O.
Address: Dzordza Vasingtona Br. 38, 81000 Podgorica, Montenegro
Email: info@trianonarts.me

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal, regulatory, or operational reasons. Updates will be posted on our website, and the “Last Updated” date will be revised accordingly.

Last Updated: 15/01/2025